Rohit Aggarwal

July 14, 2006

Good work by Dell corporate blog- one2one

Filed under: Interesting — Rohit Aggarwal @ 1:22 pm

Many prominent bloggers have posted their opinions about the launch of Dell’s corporate blog. Here are the few: Robert Scoble, Steve Rubel, Jeff Jarvis, etc.

Since its launch I was wondering, when will it discuss Dell’s customer service and here it is.

 This is a good post, though at times the tone is sarcastic:

Many times we’re helping customers with stuff they didn’t even buy from Dell.  And you want the dell dude (or dudette) that you talk/chat with to be friendly, patient, empathetic and, above all else, knowledgeable about you and your problem.  Oh… and did I mention that you want it to be fast and easy?  “
I think many people can get offended with this tone and it should be avoided.  

Rohit Aggarwal

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