Many prominent bloggers have posted their opinions about the launch of Dell’s corporate blog. Here are the few: Robert Scoble, Steve Rubel, Jeff Jarvis, etc.
Since its launch I was wondering, when will it discuss Dell’s customer service and here it is.
This is a good post, though at times the tone is sarcastic:
“Many times we’re helping customers with stuff they didn’t even buy from Dell. And you want the dell dude (or dudette) that you talk/chat with to be friendly, patient, empathetic and, above all else, knowledgeable about you and your problem. Oh… and did I mention that you want it to be fast and easy? “
I think many people can get offended with this tone and it should be avoided.
Rohit Aggarwal
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