Office Hours: 10AM – 6PM on any day (exception if I am out of town)
Office: BUSN 407
Phone: 860-486-6485 (shared line)
Description: Operations Management (OM) can be viewed as the central functional component of any business organization, governing the transformation of resources or inputs (materials, machines, labor, and capital) into outputs (products and services). The focus of OM is to produce high quality output at low cost, while interacting with the other functional components of the business organization (marketing, financing, and human resources) to achieve company goals.
With the advent of the Internet, e-commerce, and global-sourcing, it is becoming more and more difficult for a company to maintain a competitive-advantage based on location, access to local resources, and retailing services. Modern businesses must instead base their ability to compete and generate profit on the systematic management of resources, and on their ability to produce quality output more efficiently than competitors. In recent years this pursuit has developed into a science, and a host of quantitative tools and sophisticated software packages are available to the savvy operations manager.
- To understand the fundamental OM concepts and quantitative tools required for the efficient production of goods and services
- To understand the usage of OM software for business decision-making, including the accurate interpretation of quantitative business models and software output
Required text: J. Heizer and B. Render. Operations Management. Prentice-Hall, eighth edition.
Computer requirements: A laptop is required for every class meeting. You will need to install the Excel OM Software.
There will be two exams and a non-cumulative final exam.
Homework problems will be assigned and discussed in class but will not be graded. It is however, strongly recommended that each student complete each homework in preparation for the quizzes, which will be graded. These quizzes will be based directly on recent homework assignments and will usually be announced in advance.
Here is the breakdown of how grades will be evaluated:
- First examination: 25%
- Second examination: 25%
- Final examination: 25%
- Quizzes: 25%